Business Relationship Management (BRM) has become the critical service provider/business client role in today’s modern organisation. BRM embodies a set of competencies (knowledge, skills, and behaviours) to foster an effective business value-producing relationship between a service provider and its business partners. The BRM Role is a crucial link between a service provider and the business, acting as a connector, orchestrator, and navigator between the service provider and one or more business units. The service provider could be IT, or any other Shared Service or outsourced area.
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Business Relationship Management Professional (BRMP®) is a world-class professional development program designed to provide a solid knowledge of Business Relationship Management. The BRM Discipline rests on solid research-based foundations verified and enhanced over a decade of successful implementations in leading global organisations. It is equally effective for shared services including Human Resources, Finance, Legal, external service providers and others, BRM practices have enjoyed widespread adaption in IT. BRM implementation rate in IT services has quickened significantly since 2011, when the BRM role and corresponding processes was formalised as an Information Technology Infrastructure Library (ITIL®) best practice and an ISO/IEC 20000 IT Service Management international standard requirement.
The BRM role is vital, and requires experience and skills to fulfil it successfully, to take the role from a barely tolerated “Order Taker” to a “Trusted Advisor”, integral to the service provider’s business partners.