, Certified Local Change Agent +27 (0) 87 550 1113 , Certified Local Change Agent moc.t1585854126nihce1585854126tpans1585854126@ofni1585854126 , Certified Local Change Agent

Certified Local Change Agent

Organizations must get the bottom line benefits, process improvements, cost savings and employee commitment from business change and improvements.

When an overall change initiative is managed centrally, it is important to have allies in areas affected by the change, to ensure that the change is understood and embraced at a ‘local’ level.



This two-and-a-half-day certification focuses on the wider impacts of organizational change and how to help people adapt and embrace changes to working practices or the operating environment.

Certified Local Change Agents (CLCAs) play a powerful supporting role during organization-wide transformation. They must understand the fundamental principles and approaches that encourage people to embrace change.

Certified Local Change Agents (CLCAs) assist organizations in aligning its entire workforce’s activities with the implemented change.

A CLCA can be a full or part time role-in many cases individuals will continue their “business as usual” activities whilst operating as invaluable members of organizational change initiatives.

The Certified Local Change Agent Certification is for:

  • Project Managers
  • PMO staff
  • Team leaders.
  • Junior and senior managers.
  • Non-managerial staff.
  • People wishing to understand how to adapt to organizational change.
  • Scrum Masters and Agile team members.
  • IT resources involved in projects.

The event is delivered by an experienced and accredited trainer who will facilitate interactive group work and encourage the learning experience through the use of multiple training mediums, group work and exercises.

The event is delivered over 2.5 days.


The purpose of the CLCA Certificate is to confirm that a candidate has sufficient knowledge and understanding of personal and team change to contribute constructively as an informed member of an organizational team facing significant change

Exam Format

  • Open Book
  • Multiple choice
  • 40 questions
  • 45-minute exam
  • A 50% pass mark is required

The CLCA Certification is an Internationally Recognized Qualification.


  • Effective approaches to help people engage with organizational change including:
  • Involving colleagues in local activities
  • Personal support and training
  • Clear, concise communication.
  • How to align changes in your department or vicinity with wider organizational changes.
  • How to develop succinct local change plans which consider:
  • What will specifically change in their work area and;
  • How those changes can be best introduced.
  • Creating solid bridges and purposeful relationships between your work area and line managers and change professionals.


Understanding and Supporting People in Change

  • The roles of a change agent
  • Change Agent Behaviours
  • Understanding human transition and organizational change

Facilitating and the Change Process

  • Introduction and role of the facilitator
  • Clarifying ownership and objectives
  • Prepare for the meeting
  • Opening the meeting
  • Managing the meeting
  • Closing the meeting and follow up
  • Group techniques

Learning and Communication in Change

  • Identifying and Understanding Stakeholders
  • Communication Plans and Engaging Stakeholders
  • Understanding learning through change

Change Readiness and the Change Plan

  • Motivation and ability
  • Understanding resistance to change
  • Putting it all together – the change plan


On completion of this certification, the Certified Local Change Agent training and certification will enable you to:

  • Develop the knowledge, tools and understanding necessary to help colleagues, managers and teams to embrace and implement change successfully.
  • Provide effective support to colleagues during organizational change.
  • Support idea-generating activities such as the use of simple process-mapping techniques.
  • Develop local change plans which identify specific changes and how best to introduce them.
  • Mitigate resistance to organizational change

We provide a full on-line, virtual training experience as an alternative to classroom training to accommodate our delegates.

Log in from anywhere, interact with our trainers and with each other, view online slides and white boards, raise questions, do exercises, quizzes and tests.

Experience a full learning environment from the comfort and safety of your office or home.

Certified exams can be done online.

You need:

  • Any PC or mobile device with Windows, Android or iOS
  • Webcam, speakers and a microphone.
  • Reasonable bandwidth.
  • No app needed for Firefox and Google Chrome browsers
  • The Gototraining app will download when you accept the invite.

Let us call you back:

The Lecturers

Our team of certified and highly experienced trainers and consultants work alongside international experts to offer you the highest quality of service. We are a dedicated group of individuals with a shared passion for delivering positive change.

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Custom Training

Different people learn new information in different ways. That’s why we provide a wide range of delivery options to help you get the training you need in the format that best suits your role, learning style and company’s objectives.

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Next Steps

PMIC > PRINCE2® > MSP® > Change Management

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