• Effective approaches to help people engage with organizational change including:
• Involving colleagues in local activities
• Personal support and training
• Clear, concise communication.
• How to align changes in your department or vicinity with wider organizational changes.
• How to develop succinct local change plans which consider:
• What will specifically change in their work area and;
• How those changes can be best introduced.
• Creating solid bridges and purposeful relationships between your work area and line managers and change professionals.

Understanding and Supporting People in Change

• The roles of a change agent
• Change Agent Behaviours
• Understanding human transition and organizational change

Facilitating and the Change Process

• Introduction and role of the facilitator
• Clarifying ownership and objectives
• Prepare for the meeting
• Opening the meeting
• Managing the meeting
• Closing the meeting and follow up
• Group techniques

Learning and Communication in Change

• Identifying and Understanding Stakeholders
• Communication Plans and Engaging Stakeholders
• Understanding learning through change

Change Readiness and the Change Plan

• Motivation and ability
• Understanding resistance to change
• Putting it all together – the change plan

On completion of this certification, the Certified Local Change Agent training and certification will enable you to:

• Develop the knowledge, tools and understanding necessary to help colleagues, managers and teams to embrace and implement change successfully.
• Provide effective support to colleagues during organizational change.
• Support idea-generating activities such as the use of simple process-mapping techniques.
• Develop local change plans which identify specific changes and how best to introduce them.
• Mitigate resistance to organizational change