Course

CERTIFIED LOCAL CHANGE AGENT®

Become a certified Change Agent, able to use the essential techniques of change management.
Format

Virtual or Classroom Training

Skill Level

All

Duration

2.5 Days

Language

English

Overview

This is a 2.5 day virtual classroom event facilitated by one of Snap Tech’s most experienced trainers. You’ll find a ready-to-learn atmosphere where you’ll receive expert instruction and guidance, interact with your peers, and gain the real-world skills that matter. Guy Eastoe is the Managing Director of Snap Tech and considered to be one of the country’s leading PPM, Agile, Change and Benefits Realization Consultant/Trainers. Certified local change agent helps organizations get the bottom line benefits, process improvements, cost savings and employee commitment from business change and improvements. When an overall change initiative is managed centrally, it is important to have allies in areas affected by the change, to ensure that the change is understood and embraced at a ‘local’ level. This two-and-a-half-day certification focuses on the wider impacts of organizational change and how to help people adapt and embrace changes to working practices or the operating environment. Certified Local Change Agents (CLCAs) play a powerful supporting role during organization-wide transformation. They must understand the fundamental principles and approaches that encourage people to embrace change. Certified Local Change Agents (CLCAs) assist organizations in aligning its entire workforce’s activities with the implemented change. A CLCA can be a full or part time role-in many cases individuals will continue their “business as usual” activities whilst operating as invaluable members of organizational change initiatives. Certified Local Change Agents (CLCAs) play a powerful supporting role during organization-wide transformation. They must understand the fundamental principles and approaches that encourage people to embrace change. Certified Local Change Agents (CLCAs) assist organizations in aligning its entire workforce’s activities with the implemented change. A CLCA can be a full or part time role-in many cases individuals will continue their “business as usual” activities whilst operating as invaluable members of organizational change initiatives.

Completing this course will help you:

  • Effective approaches to help people engage with organizational change including:
  • Involving colleagues in local activities
  • Personal support and training
  • Clear, concise communication
  • How to align changes in your department or vicinity with wider organizational changes.
  • How to develop succinct local change plans which consider
  • What will specifically change in their work area and;
  • How those changes can be best introduced.
  • Creating solid bridges and purposeful relationships between your work area and line managers and change professionals.
  • Develop the knowledge, tools and understanding necessary to help colleagues, managers and teams to embrace and implement change successfully.
  • Provide effective support to colleagues during organizational change.
  • Support idea-generating activities such as the use of simple process-mapping techniques.
  • Develop local change plans which identify specific changes and how best to introduce them.
  • Mitigate resistance to organizational change

Who is the course for?

The Certified Local Change Agent Certification is for:
  • Project Managers
  • PMO staff
  • Team leaders
  • Junior and senior managers
  • Non-managerial staff
  • People wishing to understand how to adapt to organizational change
  • Scrum Masters and Agile team members
  • IT resources involved in projects

Learning Path:

  1. The roles of a change agent
  2. Change Agent Behaviours
  3. Understanding human transition and organizational change
  1. Introduction and role of the facilitator
  2. Clarifying ownership and objectives
  3. Prepare for the meeting
  4. Opening the meeting
  5. Managing the meeting
  6. Closing the meeting and follow up
  7. Group techniques
  1. Identifying and Understanding Stakeholders
  2. Communication Plans and Engaging Stakeholders
  3. Understanding learning through change
  1. Motivation and ability
  2. Understanding resistance to change
  3. Putting it all together – the change plan

FOUNDATION

The purpose of the Foundation qualification is to confirm that a candidate has sufficient knowledge and understanding of Change Management to work as a member of a team working on an organisational change initiative. The Foundation certification is also a pre-requisite for the APMG Practitioner certification.

PRACTITIONER

The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to lead, apply and tailor Change Management guidance in a given organisational change situation.

A successful Practitioner candidate should be able to apply the Change Management approaches and techniques to any change initiative. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve. Successful candidates will have fulfilled the knowledge requirements for Change Management Institute accreditation.

The Change Management Certification is an internationally recognised Professional Qualification.

Exam Format (Closed Book)
Multiple choice
75 questions per paper
5 trial questions (not counted in scores)
35 out of 70 marks required to pass
60 minutes duration

Exam Format (Open Book)
Multiple choice
75 questions per paper
5 trial questions (not counted in scores)
35 out of 70 marks required to pass
60 minutes duration

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